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At Velloss, we want you to feel confident with every purchase. We accept eligible returns within 30 days of delivery.
Returns & Exchanges
To qualify for a return or exchange:
• The item must be unused, unworn, unaltered, and in its original condition.
• The item must include its original packaging and accessories.
• Earrings must be unworn and returned in their original packaging.
• Proof of purchase or an order number is required.
Starting a Return
Contact support@velloss.com within 30 days of delivery. Include your order number and reason for the return. Our team will provide the return instructions and return address.
Please do not send an item back before contacting us.
Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery and include clear photographs of the issue. If approved, Velloss will cover the return or replacement costs.
Change-of-Mind Returns
Customers are responsible for return-shipping costs when returning an item because of a change of mind, incorrect size selection, or personal preference.
Refunds
Once your return is received and inspected, we will notify you of its approval status. Approved refunds will be issued to the original payment method within 5–10 business days. Additional processing time may be required by your payment provider.
Exchanges
Exchanges are subject to product availability and the same eligibility requirements listed above.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order begins processing, we cannot guarantee cancellation.
Questions?
Contact us at support@velloss.com. Our team is happy to assist you.